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The Rise of the Intuition Architect December 12, 2008

Posted by krgaskins in musings, psychology.
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Before we begin, it’s imperative that you click here and put this song on loop. Don’t ask; just do.

Have you really done it?  It’s important.

Okay, good.

This post is especially relevant in mid-December, as we are at the zenith of festive retail ambiance. Thank God we have something to listen to while trying to locate: [] holiday cards, [] Christmas lights, [] Greta Garbo movie (*any, DVD, widescreen), [] yet unread Gabriel García Márquez works (so, basically, unpublished manuscripts procured via the literary black market), [] miscellaneous other bizarre and way-too-specific gifts that we should’ve ordered online in advance, [] small pile of iTunes gift cards, [] world peace, and– what the hell– one of those silly little lawn elves, you know, just for shits and giggles… if we happen to pass by one.

OMG. Don’t even forget the [] for-entertaining munchables.  And those [] M&Ms (red and green only) that we’ll put in a candy dish under the pretense that they’re for company, but we know there’s always most of the bag left over.  And we look forward to that.

I mention the holidays, but those really just account for factors 1 & 2 on my list of Irksome Facets of Retail Time-Suckage.  I needn’t mention modern society’s growing affinity– nay, enthusiasm! for “one stop shop” establishments (like… Walmart), but I do anyways.

1. Wham! (if you followed my initial instructions), and other holiday favorites.  [I should qualify that Wham! is the lesser of many evils here. Also, holiday soundtracks are clearly not a cause of Retail Time-Suckage, unless you stand around to listen to them, which is just weird. They're just too legitimately, however cliché the mention is, annoying to omit.]

2. Aisle congestion & longer check-out lines.

3. The Never-Ending Megastore (Walmart, Target, etc.).  You can check out (if you can find the check-out), but you can never leave.

4. And in a fit of non-substantiated factor-analysis, I postulate that unintuitive store layout is the primary underlying cause of Irksome Retail Time-Suckage (as it also correlates positively with high scores on factors 2 & 3).  And it’s something we can celebrate year-round!

After it took me in excess of 20 minutes, some months ago, to find fizzy flavored water and a package of Q-tips at my local grocery store, I learned to relax, and try to reserve these trips for when I have time to really relish the store layout experience:

I wonder who decided that fizzy flavored water is such a different beast from regular bottled water that it should be housed 5 aisles away.  Why are protein / energy bars considered “pharmaceutical” and not “grocery” items?  Why must Kashi products only exist in the special natural foods aisles?  Could they not be tagged generally as “cereal” too?  God forbid some common Fruit Loops catch on the branches of my Kashi GoLean crunchy fiber twigs. In the vast expanse of deli-region, I was so sure that somewhere near 20 varieties of pita and a plethora of spreadable toppings, hummus must be around too, but it was lurking on some inconspicuous end-cap clear across the store.  And about a week prior to Thanksgiving, a 5′3″ vegetarian could be seen standing on the refrigerator case ledge, looming over a trough of turkey carcasses, to reach the meat substitute products stocked on the shelves above.

The Megastores are a whole different blog.

Even for the sloppiest human beings, “contiguous” order is natural.  Some stuff just outta go next to certain other stuff:

This is a map of the human sensory / motor cortex (homunculi) in the brain.  [Since hands, feet, lips, & genitalia (absent here) have more sensory neurons, they are emphasized in the illustration.] So, if someone were to reach into your head (your brain has no sensory neurons of its own) and poke it with a finger, down the line, you would feel a sensation in each of these corresponding regions of your body, progressing through you in a surprisingly orderly manner– shoulders, then elbows, then wrists, then fingers, and so on.  Therefore, spring water should be located next to fizzy, fruity water. If evolution can do it, so can your grocery store.

For the purpose of reducing Irksome Retail Time-Suckage year-round, and for deterring consumer-related violent crimes this holiday season, I propose that all retail establishments consider the hire of an Intuition Architect to correct flaws in unintuitive store layouts.  Ideally, this person would possess [] average (or above) common sense and [] “mock trial” shopping lists (comprehensive, a dozen or more) which he or she would utilize in actually engaging with the wild, untamed landscape of physical Retailatia from a consumer perspective.

[You may disengage from Wham! now. If you want.]

Comments»

1. chaoticanimalz - December 13, 2008

And this is why I did all of my Christmas shopping online.

2. Seth - December 13, 2008

You know, most of the big stores hire people to design effective layouts? Not effective for you, but for the store. They’re hoping something catches your eye as you search for that fizzy water.

Strangely, the super Wal-Mart near me stocks it’s meat-substitute products right next to the vegetables. Asian market I buy tofu from keeps it in a giant vat of water in the same case as all the raw poultry. I’m still deciding how I feel about that. Mostly adventurous for now.

Having turned on the Wham! as suggested (I’m always game for inspired moments) I find myself quite relieved that your post didn’t contain a drop of fondness for the music playing as I read!

3. KyNam - December 13, 2008

I was going to mention exactly what Seth was mentioning. So I’ll not re-hash, but I will say that I have not yet read a post with accompaniment. A fresh experience, thank you.

4. Jared - December 15, 2008

I can’t tell you how many times I’ve cursed some stores under my breath for turning what should be a fairly efficient shopping trip into a nightmarish waste of time, because I only remember to go grocery shopping when hunger is imminent, and my goal is always to get in and get out in short order. That, combined with Jared’s Law of Grocery Checkouts (which states that if I am in your line, there WILL be a complication with the person directly ahead of me that will delay your checkout by 20 minutes), is why I wish online grocery had taken off a bit better. :)

5. Laura - December 22, 2008

I have a couple of requests for the “Intuition Architect” too…

1. Could you please alphabetize all of the canned soups.
2. Could you please alphabetize all of the canned vegetables.

This would greatly reduce the amount of time that people spend blocking the isle ( one direction with their cart, and one direction with their body) and would allow me to move through the isle instead of standing there seemingly listening to the holiday soundtrack, and in so looking weird.

Thank You

wanderlustor - December 22, 2008

This is a fabulous suggestion!

But it presupposes that the majority of laypeople can locate items that are organized alphabetically, in some kind of timely manner.

All in all, I do think it would be an improvement. When I compose my nationwide outreach letter, I will certainly include this. Thank you!